Terms and Conditions

Terms of Service

Effective Date: 09.12.2024

Welcome to Zenneatnest! By accessing or using our website and services, you agree to the following Terms of Service. Please read these terms carefully as they govern your use of our website and your purchases from us.

1. Overview

  • Zenneatnest operates the website [www.zenneatnest.store].
  • These Terms of Service apply to all users of the Site, including browsers, vendors, customers, and merchants.
  • By accessing the Site or purchasing products, you agree to be bound by these Terms of Service.

2. Eligibility

  • You must be at least 18 years old or have parental/guardian consent to use our services.
  • By using the Site, you represent and warrant that you comply with applicable laws and regulations in your jurisdiction.

3. Orders and Payments

3.1 Placing an Order

  • All orders are subject to availability and acceptance by Zenneatnest.
  • We reserve the right to refuse or cancel orders for reasons including (but not limited to):
    • Product unavailability.
    • Errors in pricing or product descriptions.
    • Suspicion of fraudulent activity.

3.2 Pricing and Taxes

  • Prices are displayed in [currency] and include applicable VAT for customers within the UK and EU.
  • International orders may be subject to additional import duties, taxes, or customs fees, which are the responsibility of the customer.

3.3 Payments

  • We accept payments through [list payment methods, e.g., Visa, Mastercard, PayPal].
  • All transactions are processed securely.

4. Shipping and Delivery

4.1 Shipping Regions

  • We deliver to the UK, EU, and selected international locations.
  • Shipping fees and estimated delivery times are displayed at checkout.

4.2 Delays

  • We are not responsible for delays caused by customs clearance, carrier issues, or other unforeseen circumstances.

4.3 Risk of Loss

  • The risk of loss or damage passes to the customer upon delivery.

5. Returns and Refunds

  • Our return and refund policy is governed by the Zenneatnest Return and Refund Policy, which is available [here] (provide a link).
  • Customers in the EU and UK have the right to cancel their order within 14 days of receipt in accordance with the Consumer Rights Directive and Consumer Rights Act.

6. User Accounts

6.1 Registration

  • To place an order, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials.

6.2 Termination

  • We reserve the right to suspend or terminate accounts at our discretion if these Terms of Service are violated.

7. Intellectual Property

  • All content on the Site, including text, images, graphics, and trademarks, is owned by Zenneatnest or licensed to us.
  • Unauthorized use of the Site’s content is prohibited and may result in legal action.

8. Privacy Policy

  • Your use of the Site is subject to our Privacy Policy, which complies with the General Data Protection Regulation (GDPR) and other applicable laws.
  • By using the Site, you consent to the collection and processing of your personal data as outlined in our Privacy Policy [link to Privacy Policy].

9. Liability and Disclaimers

9.1 Warranties

  • We make no warranties or guarantees about the accuracy, reliability, or completeness of the Site’s content or the availability of our products.

9.2 Limitation of Liability

  • To the extent permitted by law, Zenneatnest will not be liable for any:
    • Loss of profits, revenue, or data.
    • Indirect or consequential damages.
  • Our total liability for claims arising out of your use of our services is limited to the amount paid for the disputed order.

9.3 Consumer Rights

  • These terms do not affect your statutory rights as a consumer under applicable laws in the UKor EU.

10. Governing Law

  • These Terms of Service are governed by and construed in accordance with the laws of:
    • The United Kingdom, for customers within the UK.
    • The European Union, for customers within the EU.
    • International customers: local consumer laws may apply, where not in conflict with UK law.

11. Dispute Resolution

11.1 Complaints

  • If you have any issues with our services, please contact us at zenneatnest@gmail.com.

11.2 Mediation

11.3 Jurisdiction

12. Modifications to Terms

  • We reserve the right to update or change these Terms of Service at any time. Changes will take effect immediately upon posting on the Site.
  • Continued use of the Site constitutes your acceptance of the updated terms.

13. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us:

  • Phone: +447448793593
  • Mailing Address: support@zenneatnest.store

At Zenneatnest, we value transparency and strive to ensure your shopping experience meets the highest standards.