Shipping Policy

Shipping Policy

Effective Date: 09.12.2024

At Zenneatnest, we are committed to delivering your orders in a timely and reliable manner. Below is our detailed shipping policy, applicable to customers in the European Union (EU), United Kingdom (UK), and other international locations.

1. Shipping Regions

We currently ship to the following locations:

  • United Kingdom (UK)
  • European Union (EU) Member States
  • International Destinations (selected countries only)

2. Shipping Methods and Delivery Times

We partner with reputable shipping carriers to ensure safe and timely delivery of your orders.

2.1 UK Deliveries

  • Standard Shipping: 3–5 business days
  • Express Shipping: 1–2 business days
  • Orders over £20 qualify for free standard shipping.

2.2 EU Deliveries

  • Standard Shipping: 5–7 business days
  • Express Shipping: 2–4 business days
  • Orders over €50 qualify for free standard shipping.
  • Additional customs clearance times may apply for some countries.

2.3 International Deliveries

  • Standard Shipping: 7–14 business days
  • Express Shipping: 3–7 business days
  • Orders over $70 qualify for free standard shipping.
  • Delivery times may vary depending on the destination country and customs processes.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. You will be able to review shipping charges before completing your purchase.

4. Customs, Duties, and Taxes

For orders outside the UK and EU:

  • Customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs authority.
  • We are unable to predict or provide information on additional charges, as they vary by country.
  • If you refuse a shipment due to customs fees, the cost of the return shipping will be deducted from your refund.

5. Order Processing

  • Orders are typically processed within 1–2 business days.
  • During peak periods or promotions, processing times may extend to 3–5 business days.
  • You will receive a confirmation email with tracking information once your order has been shipped.

6. Tracking Your Order

  • All orders are shipped with a tracking number. You can track your order using the link provided in your shipping confirmation email.
  • For questions about tracking, please contact our customer support team at zenneatnest@gmail.com.

7. Shipping Restrictions

  • We do not ship to P.O. Boxes or military addresses.
  • Certain items may have shipping restrictions based on international or regional laws (e.g., size, weight, or prohibited items). If this affects your order, we will contact you.

8. Lost, Stolen, or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue.
  • Stolen Packages: If tracking shows that your package was delivered but you did not receive it, please check with neighbors or contact the carrier directly. We are not responsible for theft but will assist you in filing a claim.
  • Damaged Packages: If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will issue a replacement or refund based on the situation.

9. Returns and Refunds

Our Return and Refund Policy applies to all shipped orders. Please refer to the policy [here] for details on how to return your order if needed.

10. Contact Us

If you have any questions or concerns about our shipping policy, please contact us:

  • Email: support.zenneatnest.store
  • Phone: +447448793593

Additional Notes:

  • UK & EU Compliance: This policy adheres to the Consumer Contracts Regulations (UK) and the EU Consumer Rights Directive, ensuring clear communication of shipping timelines and costs.
  • International Transparency: International customers are informed of customs duties and any responsibilities they may have, reducing disputes.